Further questions?
Contact us via email at hello@syrakalyva.com or send as a message on Instagram @syrakalyva
General
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We source the finest quality materials for all our products. We implement top-of-the-market manufacturing practices, and our products are reviewed at every stage to ensure our stringent quality standards are met before entering your home.
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At Syra Kalyva we stand by the quality of our bath linen and we're confident you'll love them as much as we do! Thats why we are offering a 90 day satisfaction money back guarantee. If you're not satisfied with your purchase within 90 days, let us know at ordersupport@syrakalyva.com and we will give you a full refund!
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Loving our products? we have a number of exciting new projects in the works! New products and new ranges, be sure to check back soon.
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Syra Kalyva is owned and operated in South Australia
Shipping and Delivery
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For clients located in Australia:
- All orders over $99 are eligible for free standard shipping. Orders under $99 will incur an $10 fee.
- Express shipping is included on all orders over $179 or is available on all other orders for a flat $15 fee.
For clients located in New Zealand:
- All orders over $149 are eligible for free standard shipping. Orders under $149 will incur a $15 NZD fee.
- Express shipping is included on all orders over $249 or is available for a $25 NZD fee.
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All orders are dispatched from our South Australian warehouse within 24 hours.
All orders are shipped via Australia Post – the typical delivery timeframes are outlined below:
- Standard Shipping (Australia)
Metropolitan Areas: 3-5 Business Days
Regional and Rural Areas: 4-6 Business days - Express Shipping (Australia)
Metropolitan Areas: 1-3 Business days
Regional and Rural Areas: 2-4 Business days - New Zealand
Standard Shipping: 5-10 Business Days
Express Shipping: 3-5 Business Days
- Standard Shipping (Australia)
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After placing an order with us you’ll receive a confirmation email with your order details. We’ll then send you a follow up email with your shipment tracking number when your order is dispatched. You can follow the progress of your shipment on the Australia Post website or mobile app.
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If no one is present to accept delivery the courier will attempt to leave the parcel in a secure location on the premises. Where this isn’t possible, the parcel will be taken to your local post office for your collection.
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If you don’t receive your order confirmation email within 24 hours of placing the order, please contact us at ordersupport@syrakalyva.com Note: please also check your junk/spam folders
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Currently Syra Kalyva ships orders to clients within Australia only, but watch this space!
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Syra Kalyva works with only the highest quality European Manufacturers and all our products pass through multiple quality checks before making the journey into your home. In the unlikely event that you receive a damaged product please let us know as soon as possible:
All damaged products must be reported to us within 24 hours of receipt of the goods at ordersupport@syrakalyva.com
Please ensure you include your order number, photos of the goods and packaging.
We will respond within 1 working day and discuss the remedy options available.
Payments
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Syra Kalyva Accepts all major debit and credit cards including (but not limited to) Mastercard, Visa & American Express. We also accept Afterpay and Paypal
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Syra Kalyva prioritises security for your peace of mind so you can shop confidently knowing your information Is safe. Our website uses state of the art advanced encryption technology to securely process payments to prevent unauthorised access to details of your cards. Our payments processing platform is PCI DSS complaint, meeting the highest standards for payment security.
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Yes! Syra Kalyva is proud to offer payment via paypal.