INTRODUCTION

Welcome to Syra Kalyva! By accessing our website and purchasing our products, you agree to comply with and be bound by the following terms and conditions (“Terms”), which govern our relationship with you. These Terms apply to all site visitors and customers.

1. ONLINE STORE TERMS

By using our site, you confirm that you are at least the age of majority in your state or province of residence, or that you are of legal age and have given us your consent to allow any minor dependents to use this site. You agree not to use our products for any illegal or unauthorized purpose or violate any laws in your jurisdiction.

2. GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. Your content (excluding credit card information) may be transferred unencrypted and involve transmissions over various networks. You agree not to duplicate, copy, sell, or exploit any part of the Service without express written permission from us.

3. ACCURACY OF INFORMATION

We strive for accuracy but are not responsible if information on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon without consulting primary, more accurate sources. Any reliance on the material on this site is at your own risk.

4. SERVICE AND PRICE MODIFICATIONS

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Service without notice. We are not liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service.

5. PRODUCTS OR SERVICES

Certain products or services may be available exclusively online. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction and to discontinue any product at any time.

6. PROMOTIONAL OFFERS

From time to time, Syra Kalyva may offer special promotions, discounts, or other offers (“Promotions”). These Promotions are subject to the terms and conditions outlined herein as well as any additional terms specific to the particular Promotion.

6.1 Eligibility and Conditions

Duration, Modification and Termination: Each Promotion is valid for a limited time only. Syra Kalyva reserves the right to modify or terminate any Promotion at any time without prior notice.

Non-transferable: Promotions are non-transferable and cannot be exchanged for cash or other products.

Combination with Other Offers: Promotions may not be combined with other discounts, offers, or promotions unless expressly stated.

Compliance: Use of any Promotion is conditional on your acceptance of all terms and conditions related to the Promotion.

6.2 Discount Codes

If you have a discount code, you must enter it at checkout to receive the promotional discount. Each discount code is subject to specific terms and conditions.

6.3 Errors and Omissions

In the event of an error relating to a Promotion, we reserve the right to correct the error and revise your order accordingly (which includes charging the correct price) or to cancel the order and refund any amount charged.

For any questions regarding our promotions, please contact us at hello@syrakalyva.com

7. ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may limit or cancel quantities purchased per person or per order. You agree to provide current, complete, and accurate purchase and account information for all purchases. For more details, please review our Returns Policy.

8. USER FEEDBACK

If you send us submissions (e.g., contest entries, reviews, ideas) or any media such as photos or videos, you agree that we may use them without restriction. We are not obligated to maintain any comments in confidence, pay compensation, or respond to comments. We may remove content that we determine to be unlawful, offensive, or in violation of any party’s intellectual property or these Terms.

9. PERSONAL INFORMATION

Your submission of personal information is governed by our Privacy Policy.

10. ERRORS AND OMISSIONS

Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions. We reserve the right to correct any errors and to change or update information without prior notice.

11. PROHIBITED USES

You are prohibited from using the site or its content for unlawful purposes, to solicit others to perform unlawful acts, to violate any laws, to infringe upon our intellectual property rights, or to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate against others.

12. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that your use of our service will be uninterrupted or error-free. The service and all products delivered to you are provided 'as is' and 'as available' without warranties of any kind. In no event shall Syra Kalyva be liable for any injury, loss, or damage of any kind arising from your use of the service or any product.

13. INDEMNIFICATION

You agree to indemnify and hold Syra Kalyva harmless from any claim or demand made by any third-party due to your breach of these Terms or your violation of any law or the rights of a third-party.

14. SEVERABILITY

If any provision of these Terms is deemed unlawful, void, or unenforceable, such provision shall still be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed from these Terms.

15. TERMINATION

These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us or ceasing use of our site. If we determine that you have failed to comply with any term, we may terminate this agreement at any time without notice.

16. ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and us regarding the use of our Service, superseding any prior agreements.

17. GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of Australia.

18. CHANGES TO TERMS

We reserve the right to update or change these Terms and conditions at any time. Your continued use of our website following any changes constitutes acceptance of those changes.

19. CONTACT US

For questions about these Terms, please contact us at hello@syrakalyva.com

INTRODUCTION

Syra Kalyva (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.syrakalyva.com.au], make a purchase, or otherwise interact with us. By using our services, you agree to the terms of this Privacy Policy.

1. INFORMATION WE COLLECT

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you register on our website, place an order, subscribe to our newsletter, or contact us. This information may include:

Name

Email address

Postal address

Phone number

Payment information (e.g., credit card details)

Any other information you choose to provide

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage, including:

IP address

Browser type and version

Operating system

Referring URLs

Pages viewed and the dates/times of visits

Clickstream data

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, gather general visitor information, and track visits to our website. Cookies help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. You can set your browser to refuse cookies, but some features of our site may not function properly.

2. HOW WE USE YOUR INFORMATION

2.1 To Provide Services

We use your information to process and fulfill your orders, manage your account, and provide customer service. This includes sending you emails to confirm your order, process transactions, and ship products to your address.

2.2 To Improve Our Services

We may use your information to understand how our services are used, to enhance user experience, and to develop new products and services. This includes conducting surveys, analyzing user trends, and monitoring usage patterns.

2.3 Marketing Communications

With your consent, we may use your information to send you promotional materials and newsletters. This includes information about new products, special offers, and events. You can opt out of receiving such communications at any time by following the unsubscribe instructions in the emails or contacting us directly.

2.4 Legal Compliance and Security

We may use your information as necessary to comply with legal obligations, resolve disputes, enforce our agreements, and protect our rights and the rights of others. This includes cooperating with law enforcement and regulatory authorities.

3. HOW WE SHARE YOUR INFORMATION

3.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. These service providers have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

3.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). This includes responding to subpoenas, court orders, and legal processes.

4. DATA SECURITY

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include physical, electronic, and procedural safeguards. However, no internet or email transmission is ever fully secure or error-free. You should take special care in deciding what information you send to us via email.

5. PAYMENT INFORMATION SECURITY

We take the security of your payment information seriously. All transactions are processed through a secure gateway provider and are not stored or processed on our servers. We use encryption technologies to protect your payment information during transmission. Additionally, we comply with PCI-DSS (Payment Card Industry Data Security Standard) requirements to ensure the secure handling of credit card information.

6. YOUR RIGHTS AND CHOICES

6.1 Access and Correction

You have the right to access the personal information we hold about you and to request corrections of any inaccuracies. You can access or update your information through your account settings or by contacting us directly. We will respond to your request within a reasonable timeframe.

6.2 Opt-Out

You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or contacting us. Even after you opt out of receiving marketing messages, you will continue to receive administrative messages from us.

6.3 Data Deletion

You can request the deletion of your personal information by contacting us. Please note that we may retain certain information as required by law or for legitimate business purposes. We will delete your personal information within a reasonable timeframe and notify you when the deletion is complete.

7. INTERNATIONAL TRANSFERS

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. By providing your information, you consent to such transfers. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

8. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these third-party sites. We encourage you to read the privacy policies of each website you visit. Links to third-party websites do not imply our endorsement of those sites or their products and services.

9. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and updating the effective date. You are advised to review this Privacy Policy periodically for any changes. Continued use of our services following the posting of changes constitutes your acceptance of such changes.

10. CONTACT US

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at hello@syrakalyva.com